Warranty is an important aspect when purchasing products, which is why we offer a 2-year warranty on all our devices. This means that during this period you can count on our full support and free repairs in case of defects or malfunctions. Our warranty provides peace of mind and confidence in the quality of our devices.

All items you buy from us come with a legal guarantee in accordance with European guidelines. Legal guarantee means that a product is or must do what you can reasonably expect from it. This means that an item must be in good condition upon delivery and must function properly under normal use. In addition to the legal guarantee, we also look at the economic lifespan of the item, because one product lasts longer than another.

Our warranty covers all technical defects, such as problems with the speakers, motherboard, camera, microphone, etc. All our devices come with a 2-year warranty. Accessories such as cables, chargers, cases and earphones have a 6-month warranty. Defects to the battery of the device are covered by a 12-month warranty. Of course, you can have your battery replaced outside the warranty at a favorable rate.

The minimum capacity of the battery is 85% upon delivery with a minimum of 70% of the original capacity by the end of the warranty period.

"At Mobsite we pay a lot of attention to the condition of the battery and its technical condition. All our phones have a minimum capacity of 85% . iPhones with such a capacity work fully. Should any problems occur with the battery, they can of course be solved under warranty. According to standards set by Apple, iPhones with a battery capacity of 85% still work at optimum efficiency."

" Last year, the average battery capacity of our refurbished iPhones was 96%. "

Our warranty is void if the phone is damaged due to improper use. This includes damage such as:

-Cracked glasses and technical parts
Water damage
-Defects resulting from shock/fall damage.
-Speaker, microphone or charging connector that is not functioning properly due to dust/dirt.
-Physically opening the phone will void your warranty.
-Repairs by third parties will void the warranty.
For a detailed description of our warranty conditions, please read our general terms and conditions.

Please note: When a device is returned to us and no defect is found based on the investigation, we reserve the right to charge €29.25 for investigation costs. These must be paid in advance, before we return the device. Or the costs will be settled when a refund will take place.

Our aim is to ensure that we provide all our customers with an excellent level of service in all areas of our business. If at any time we have provided you with a satisfactory service, we will try to do everything reasonable to put it right. If you find that you are unhappy with any of our services, please contact us in the first instance using the email below and we will do our utmost to resolve the complaint. We will respond substantively within 3 working days.

If you have a complaint about our products or our service, you can contact us using the details below -

Per  info@mobisite.nl

After receiving your complaint, you will receive a confirmation from us. We will answer your complaint within 14 days of receipt. If it takes more time, we will inform you of this.