Privacy Policy - Mobisite.nl

Last updated: September 23, 2024

This Privacy Policy outlines how Mobisite collects, uses, and discloses your personal data when you visit, use, or make a purchase on mobisite.nl, or otherwise communicate with us regarding the Site (collectively referred to as the ‘Services’). For the purposes of this Privacy Policy, ‘you’ and ‘your’ refer to you as a user of the Services, whether you are a customer, website visitor, or another individual from whom we have collected information in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, adjust the ‘Last updated’ date, and take any other steps required by applicable law.

How we collect and use your personal data

To provide the Services, we collect personal information about you from various sources as outlined below. The information we collect and use depends on your interactions with us.

In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What personal data we collect

The type of personal data we obtain about you depends on your interactions with our Site and your use of our Services. When we use the term ‘personal data,’ we mean data that identifies you, relates to you, or describes you, or that can be associated with you. The following sections describe the categories and specific types of personal data we collect.

Information we collect directly from you

Information you provide directly to us via our Services may include:

• Contact details such as your name, address, phone number, and email address.

• Order details including your name, billing address, shipping address, payment confirmation, email address, and phone number.

• Account details including your username, password, security questions, and other information used for account security.

• Customer support information including the details you wish to include in your communication with us, such as when you send a message via the Services.

For some features of the Services, you may be required to provide certain information about yourself directly to us. You may choose not to provide this information, but in that case, you may not be able to use or access these features.

Information we collect about your usage

We may also automatically collect certain information about your interaction with the Services (‘Usage Data’). For this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you visit and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other details about your interaction with the Services.

Information we obtain from third parties

Lastly, we may obtain information about you from third parties, including from vendors and service providers acting on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.

• Our payment processors, who collect payment data (e.g., bank account, credit card, or debit card details, billing address) to process your payment, fulfill your orders, and deliver the products or services you requested, so we can perform the agreement we have with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or ads, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

All information we obtain from third parties is treated in accordance with this Privacy Policy. See also the section below, ‘Websites and Third-Party Links.’

How we use your personal data

Provision of products and services

We use your personal data to provide the Services in accordance with the agreement we have with you. This includes processing payments, fulfilling orders, and sending notifications related to your account, purchases, returns, exchanges, or other transactions. We also manage your account by creating, maintaining, and facilitating features necessary for your user experience, such as managing shipping and handling returns and exchanges.

We share your data with suppliers to process your orders, especially in the case of dropshipping orders, where an external supplier ships the product directly to you.

We may also improve your shopping experience by allowing Shopify to link your account to other Shopify services you may use. In such cases, your data is processed by Shopify as described in both Shopify’s Privacy Policy and the Consumer Privacy Policy.

Marketing and advertising

We may use your personal data for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, SMS, or mail, and displaying ads for products or services to you. This may involve using your personal data to tailor the Services and ads on our Site and other websites. If you are a resident of the EEA, the legal basis for this data processing activity is our legitimate interest in selling our products, according to Art. 6 (1) (f) GDPR.

Security and fraud prevention

We use your personal data to detect, investigate, or take action on potential fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for securing your account login credentials. We strongly advise you to not share your username, password, or other access details with anyone. If you believe your account has been hacked, please contact us immediately. If you are a resident of the EEA, the legal basis for this data processing activity is our legitimate interest in keeping our website safe for you and other customers, according to Art. 6 (1) (f) GDPR.

Communication and service improvement

We use your personal data to provide customer support and improve our Services. This is in our legitimate interest to communicate with you, provide effective services, and maintain our business relationship with you according to Art. 6 (1) (f) GDPR.

Cookies

Like many other websites, we use cookies on our Site. Specific information about the cookies we use in support of our Shopify store can be found at https://www.shopify.com/legal/cookies. We use cookies to support and enhance our Site and Services (including remembering your actions and preferences), conduct analytics, and gain more insight into user interaction with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.

Most browsers automatically accept cookies by default, but you can set your browser to remove or reject cookies in your browser settings. Please note that deleting or blocking cookies may negatively impact your user experience and may cause some Services, including certain features and general functionality, to not work correctly or be unavailable.

Blocking cookies may also not completely prevent the way we share information with third parties, such as our advertising partners.

How we disclose your personal data

In certain circumstances, we may disclose your personal data to third parties for contract performance, legitimate purposes, and other reasons covered under this Privacy Policy. Such circumstances may include:

• With suppliers or other third parties performing services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).

• With business and marketing partners to provide services and display advertisements to you. Our business and marketing partners will use your data in accordance with their own privacy policies.

• When you instruct us, request us, or otherwise consent to the disclosure of certain data to third parties, e.g., to deliver products or via your use of social media widgets or login integrations, with your consent.

• With our affiliates or otherwise within our corporate group, in our legitimate interest to run a successful business.

• In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal data about children. If you are the parent or guardian of a child who has provided us with personal data, please contact us using the contact details below to request that it be deleted.

As of the effective date of this Privacy Policy, it is not actually known to us that we share or sell personal data of individuals under the age of 16 (as those terms are defined in applicable legislation).

Security and retention of your data

Please note that no security measure is perfect or impenetrable, and we cannot guarantee ‘perfect security.’ Additionally, data you send to us may not be secure during transmission. We recommend you avoid using insecure channels to communicate sensitive or confidential information to us.

The length of time we retain your personal data depends on various factors, such as whether we need the data to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or comply with other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the following rights regarding your personal data. These rights are not absolute and may only apply under certain circumstances, and in some cases, we may reject your request as permitted by law.

• Right to access: You may have the right to request access to the personal data we store about you, including details on how we use and share your data.

• Right to deletion: You may have the right to request that we delete the personal data we store about you.

• Right to correction: You may have the right to request that we correct any inaccurate personal data we store about you.

• Right to data portability: Under certain circumstances and with specific exceptions, you may have the right to receive a copy of the personal data we store about you and to request that we transfer it to a third party.

• Right to opt-out of sale, sharing, or targeted ads: You may have the right to request that we do not ‘sell’ or ‘share’ your personal data, or to opt-out of the processing of your personal data for purposes considered ‘targeted advertising,’ as defined by applicable privacy legislation. Please note that if you visit our Site while the Global Privacy Control opt-out preference signal is enabled, we will automatically treat this, depending on your location, as a request to opt-out of the ‘sale’ or ‘sharing’ of information for the device and browser you use to visit the Site.

• Restriction of processing: You may have the right to request that we stop or limit the processing of personal data.

• Withdrawal of consent: When we need your consent to process your personal data, you may have the right to withdraw that consent.

• Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our refusal.

You can exercise any of these rights where indicated on our Site or by contacting us using the contact details below.

We will not discriminate against you for exercising any of these rights. We may need to collect information about you to verify your identity, such as your email address or account details, before providing a substantive response to your request. In accordance with applicable legislation, you may appoint an authorized agent to submit requests on your behalf to exercise your rights. Before we accept such a request from an authorized agent, we require the agent to provide proof of authorization to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner, as required by applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us using the contact details below. If you are not satisfied with our response to your complaint, you have the right to appeal our decision, depending on where you live, by contacting us using the details below, or by submitting your complaint to your local data protection authority. For the EEA, you can find a list of the responsible supervisory authorities for data protection here.

International Users

Please note that we may transfer, store, and process your personal data outside the country where you live. Your personal data may also be processed by staff and external service providers and partners in these countries.

If we transfer your personal data outside of Europe, we rely on recognized transfer mechanisms such as the European Commission’s standard contractual clauses or equivalent contracts issued by the relevant competent authority in the United Kingdom, where applicable, unless the data is transferred to a country deemed to offer an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please call or email us at info@mobisite.nl, or contact us at Dreef 74, Leersum, 3956 EV, NL.

Under applicable data protection legislation and unless explicitly stated otherwise, we are the data controller for your personal data.